A reference to “you” or “your” is a reference to a user of the website or any of our services.
If you would like to opt out of marketing and communications from us, you may do so using the opt out link in the emails that we send, or by contacting us via email at email@example.com or in writing to HIM Group Limited, Unit D4 Fenton Industrial Estate, Dewsbury Road, Stoke-on-Trent ST4 2TE.
Personal data we collect about you
Information you give us
We will collect the information that you give to us when using our website. If you choose to fill in a contact form on the website, you may be asked to provide information about yourself, such as your name and contact details. We will also collect relevant personal information when you correspond with us by phone, email or otherwise to enable us to supply you with the services that you have requested.
Information we collect about you
This is different to “information you give us” because it relates to technical data that we collect. We may collect technical information that has the potential to identify you, such as the internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform. We may also collect information about your visit, including the full uniform resource locators (URL) clickstream to, through and from our website (including date and time), searches made, page response times, download errors, length of visits to certain pages, page interaction (such as scrolling, clicks and mouse-overs), methods used to browse away from the page and any phone number used to call us. We may also keep a record of the letting agent/s that you contact.
Information we receive about you from third parties
We may receive information about you if you use any of the other websites we operate or the other services we provide. In this case we will have informed you, when we collected that data, that it may be shared internally and combined with data collected on this website. We are also working closely with third parties (including, for example, social media platforms, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers and credit reference agencies) and may receive information about you from them.
What we do with your personal data
Main uses of your data
This section of the Policy describes the things that we do with your data, which relate directly to your use of the website and our services. We will use your information:
to provide the services available on our website;
to pass on your messages/details to our letting agents, to help them communicate with you directly;
to enforce our Terms and Conditions;
to deliver relevant advertising to you whilst you are on the website.
This section of the Policy describes the things that we do with your data that arise from our monitoring of the website and the collection of your information whilst using the website. We may use this information:
to identify patterns that we can use in our marketing strategy and to help us develop, administer, support and improve our services and features and adverts;
to conduct reviews that assist us in the improvement and optimisation of our website;
to ensure that content from our website is presented in the most effective manner for you and for your computer; and
to administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.