Useful phone numbers2018-04-12T15:41:23+00:00

Useful phone numbers for the duration of your stay

While we hope that things don’t go wrong during your stay with us, we understand that sometimes they do. Below is a list of numbers that you may need to call in the event of an emergency or non-emergency. In some circumstances – such as a water leak or a burst pipe – you will need to call our office and we will take the appropriate action.

Remember, if you need to report a maintenance issue, you need to email our Maintenance Team directly. Just click the button below and tell us what the problem is. If possible, attach some photos of the issue so we have a better understanding of what needs to be done.

Report a maintenance issue
Emergency phone numbers
Police, Fire, Ambulance: 999
Gas (in case of a leak or if you smell gas): 0800 111 999
Electric (if you have no power): 0800 40 40 90
Water (in case of a leak or a burst pipe): 01782 436490
If you are locked out: Call the office on 01782 436490 (there is a small charge for letting you back into your property)
Non-emergency phone numbers
Police: 101
NHS24: 111
Antisocial behaviour: 101 (call 999 in extreme cases)
Night noise team (to report high noise levels during antisocial hours): 01782 232065
Stoke-on-Trent City Council: 01782 234567 (for waste, recycling and special collection services)
Newcastle-under-Lyme Borough Council: 01782 717717 (for waste, recycling and special collection services)